HELP/FAQ

RETURNS/REFUNDS/EXCHANGES

  • Items must qualify under the following guidelines for returns, refunds, or exchanges:

    • NOT opened, used, or damaged from use/being opened

    • Must have the original receipt​

    • Must be within 14 days since the day of purchase

  • There are some items, however, that are ineligible for return, refund, or exchange, including:

    • Clothing (shirts, hoodies, hats, socks, etc.)​

    • Opened Albums

    • Opened/Used merchandises that have been originally factory sealed

  • ONLINE ORDER RETURNS

    • All items MUST be carefully packaged and returned in the same condition they were sent (unopened and sealed in the original packaging). Once the item(s) have been received and inspected for damages, refunds will be issued excluding the original shipping costs. Items must be shipped within 14 days of delivery. ALL SHIPPING COSTS WILL BE THE CUSTOMER'S RESPONSIBILITY.​

    • NOTE: For any item(s) that is returned, but has been used and/or opened from the original packaging, only a partial refund, excluding the original shipping costs, will be issued. 

    • Please keep a record of your return shipment receipt/tracking information should any issues occur during transit.

MISSING & DAMAGED ITEMS

For outer damaged items, we need an unboxing video as proof for our record. Only if you record an unboxing video and send us an email with it, we will exchange for a new one. We will ask you to send/give back the damaged item with EVERYTHING INSIDE, so please DO NOT open it up.

Any electronic(s) that have been defected or are broken upon opening will need to be discussed with the manufacturer, we are not responsible for any items that do not work upon first use due to our open item policy. The products that we receive are manufactured with quality assurance, therefore we do not open and test items prior to selling.

For missing item(s) inside an album, we are not responsible for replacing, refunding, or exchanging the missing item or entire album since we are not the ones who packaged the album. Please contact the afflicted company to artist/album for the missing item(s).

IN-STORE PICKUP

For In-store pickup customers, you will be receiving TWO emails in total indicating the status of your order. Please wait until you receive the SECOND email stating that your order is ready for pickup. It does take from 1-3 business for us to prepare and send out the second email.

*** We will hold onto your pickup order for 30 days, after that period it will back in-store stock and we will cancel you order and issue a refund back to your form of payment.***

SHIPPING POLICY

Orders will be processed within 1-3 business days, however, if your order contains PRE-ORDERS, the order will be shipped once the products are in our store. It usually takes 1-2 weeks as well to get the items from Korea to us from the released date. Package dropoffs will happen twice a week, one at the beginning and one at the end of the week.

Once we drop off the package at the United States Post Office and it is in process of being shipped, we are not liable for any lost or damaged package. Therefore, if there is any problem please contact USPS directly with your tracking number.

**COVID-19 UPDATE**

Due to the COVID-19 Pandemic, some shipments will experience delays. This also means the original date of pre-order items has been delayed and that we will start packing your orders when the items arrive to our store as quickly as possible.